1. Certificate in Hospitality and Tourism Management-CHTM


A Certificate in Hospitality and Tourism Management is an entry-level course that provides foundational knowledge and practical skills in the hospitality and tourism industry. It prepares students for careers in hotels, travel agencies, restaurants, and tourism management.

Course Content

 

The course typically includes:

  1. Introduction to Hospitality and Tourism – Overview of the hospitality and tourism industry, its structure, and its economic importance.
  2. Customer Service and Communication – Developing excellent customer service skills for guest relations.
  3. Front Office Operations – Hotel reception management, reservations, and guest check-in/check-out procedures.
  4. Food and Beverage Management – Basics of restaurant operations, catering, and food service management.
  5. Tourism and Travel Operations – Understanding tourism destinations, travel planning, and tour guiding.
  6. Housekeeping and Accommodation Services – Hotel room preparation, cleaning, and maintenance.
  7. Event Planning and Management – Organizing conferences, weddings, and corporate events.
  8. Marketing in Hospitality and Tourism – Promoting hospitality services and travel packages.
  9. Entrepreneurship in Hospitality and Tourism – Starting and managing a hospitality or tourism business.
  10. Health, Safety, and Hygiene – Ensuring food safety, sanitation, and workplace safety in hotels and restaurants.
Entry Requirements

 

  • A KCSE Certificate or its equivalent.
  • Some institutions may require a minimum grade in English or Business Studies.
Duration

 

  • Typically  1 year, depending on the institution.
Career Opportunities

 

Graduates can work in:

  • Hotels, Resorts, and Lodges (Front Desk Assistant, Housekeeping, Waitstaff)
  • Travel Agencies and Tour Companies (Travel Consultant, Tour Guide)
  • Restaurants and Catering Services (Waiter/Waitress, Catering Assistant)
  • Event Planning Firms (Event Assistant, Customer Relations)
  • Cruise Ships and Airlines (Hospitality Crew, Flight Attendant Assistant)

The certificate also serves as a foundation for further studies in Diploma and Degree programs in Hospitality Management, Tourism, or Event Planning.